At Emvy Illustration, customer satisfaction is our top priority. We accept returns and issue refunds for all items, provided that the following conditions are met:

Return Eligibility: To be eligible for a return, items must be in the same condition as they were received, with no signs of wear or use. Items damaged during transit are also eligible for return and refund.

Time Frame for Returns: Customers have 2 weeks from the date of receipt to initiate a return.

Return Shipping Costs: The buyer is responsible for the cost of return shipping.

Refunds: A full refund will be issued for all eligible returns, via the original payment method.

No Fees: There are no fees for returns or refunds.

Initiating a Return: To initiate a return, please contact us at [email protected], or use the form below.

Refund Non-Eligibility: There are no circumstances under which a refund will not be issued for eligible returns.

We are committed to ensuring that our customers are completely satisfied with their purchases. If you have any questions about our return policy, please don’t hesitate to reach out to us at [email protected].